The service institute division is responsible for marketing and implementing: 

• The International Customer Service Standard
  
• The Certified Customer Service Manager course

More information is available at www.serviceinstitute.co.za

The research division is gathers information and statistics about the customer service industry. This is done by:

• Obtaining customer input from You've Been Rated
• Mystery shopping

More information is available at www.youvebeenrated.co.za

The awards division runs the annual South African Customer Service Awards program where companies are rated by their customers and assessment is done according to the International Customer Service Standard.
More information is available at www.customerserviceawards.co.za

Our newest division is working on a service portal that gives consumers exactly what they want - great price, best customer service and the best quality.
More details will be announced in due course