The Customer Service Institute of America has worked with leading organizations and foundation members of the International Council of Customer Service Organizations to develop a training, assessment and certification program leading to our Certified Customer Service Manager Course and the only formal and internationally recognized 'Certified Customer Service Manager' designation. 

The Certified Customer Service Manager qualification has two levels:
- Level 1: CSIA Accredited Certificate in Customer Service Management
- Advanced: CSIA Accredited Certified Customer Service Manager

Becoming a 'Certified Customer Service Manager' opens many doors both domestically and internationally. The 'CCSM' designation is your passport to a leadership career in customer service. The CCSM program has been developed with a mix of technical rigor and practical workplace based projects with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership.

Soon all employers will look for the Certified Customer Service Manager qualification when seeking to hire customer service personnel or promote from within.

Please download the CCSM course brochure for more details on how you can benefit from the certification program or contact us for more information.