About us
Our business
Delacroy Systems drives customer service excellence for businesses in Sub-Saharan Africa. We enable organizations to focus their attention on the delivery of excellence in service quality while at the same time providing recognition of success through a formal third party certification scheme that translates into higher customer retention and increased revenue.
What we do
Delacroy Systems drives customer service excellence for South African businesses by:
- Analysing and identifying business problems that impact the customer.
- Compiling a customer delight strategy for growth.
- Implementing the International Customer Service Standard.
- Providing internationally recognized Certified 'Customer Service Organization' certification.
- Hosting the South African National Customer Service awards.
- Analysing and identifying business problems that impact the customer.
- Compiling a customer delight strategy for growth.
- Implementing the International Customer Service Standard.
- Providing internationally recognized Certified 'Customer Service Organization' certification.
- Hosting the South African National Customer Service awards.
Our services
- Customer service assessment.
- Customer service strategy development.
- Customer service training.
- Customer service strategy implementation.
- Customer service consulting.
- Customer service strategy development.
- Customer service training.
- Customer service strategy implementation.
- Customer service consulting.
Our values
- Doing something positive that we have a strong attachment to
- Valuing relationships above all
- Underpinning what we do with trust and openness
- Valuing diversity, innovation and great ideas
- Giving freedom to act with accountability
- Appreciating experimentation that delivers results
- Valuing relationships above all
- Underpinning what we do with trust and openness
- Valuing diversity, innovation and great ideas
- Giving freedom to act with accountability
- Appreciating experimentation that delivers results
Our differentiation
We implement an internationally recognised framework.
We compile strategies with the customer’s need in mind.
We help companies grow market leadership and revenue through repeat business from their delighted customers.
We recognize organizations and individuals around the world that demonstrate extraordinary commitment to customer service excellence.
We compile strategies with the customer’s need in mind.
We help companies grow market leadership and revenue through repeat business from their delighted customers.
We recognize organizations and individuals around the world that demonstrate extraordinary commitment to customer service excellence.
