Overview
Delacroy Systems drives customer delight for
businesses in Sub-Saharan Africa. We enable organisations to
focus their attention on the delivery of excellence in service
quality while at the same time providing recognition of success
through a formal third party certification scheme that translates into
higher customer service quality and increased revenue.
Our offering to our clients includes formal products and services and ancillary products that we provide as value add. The objective is to help you understand what your companies service quality is and raise profitibility by increasing your service quality.
We have partnerships with some of the leading institutions in the United States of America, the United Kingdom, the Middle East and Africa.
Whether your need is assessment, benchmarking, training or certification - Delacroy Systems has the tools and frameworks to take your service quality strategy to the next level.
Delacroy Systems will assist you to develop your service quality strategy, determine your service quality level and implement The International Customer Service Standard (TICSS) in your company.
Benefits
There are significant business benefits to having TICSS accreditation:
- Increased revenue.
- Increased staff engagement.
- Increased customer retention.
- Service quality at an international standard.
